Title of Course: QM in healthcare
Exam number: XM 2640
Length of course: 3 hours per week
Type of course: Lecture
Language: English
Lecturer: Prof. Dr. Jutta Liebelt
Aim of course: The students become familiar with methods to manage quality in health care.
Neccessary prerequisite: Principles of QM
Recommended Literature:

• Lecture-script
• International standard ISO 9000:2000
• J. Liebelt: Angewandtes Qualitätsmanagement. Gesundheitseinrichtungen als lernende Organisationen. Springer, Berlin, Heidelberg, 1999

Content:

• principles of QM
• Terms and definitions
• Specialities of health care organizations
• Structure, procedures und results of quality
• Customer oriented QM
• Quality assurance
• QM and Diagnosis Related Groups (Drgs)
• Regulations relevant by german federal law
• Certification and accreditation in healthcare
• Benchmarking
• regulations, relevant in health care
• organized teamwork
• problem-solving-techniques
• systematic procedures to introduce QM in healthcare organizations (exercises, cases)

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